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Shipping policy

We're committed to delivering your items efficiently and reliably. We are pleased to offer free shipping on all orders within the United States.

Shipping Region

This policy governs all shipments sent to addresses within the United States. Please note that at this time, we do not fulfill international orders outside of the U.S.

Order Timeline & Delivery

Here is what you can expect regarding the timeline of your order:

  • Order Cut-Off: Orders placed after 5:00 PM EST will be processed beginning the following business day.
  • Processing Time: Please allow 1-2 business days (Monday through Friday) for our team to pick, pack, and prepare your order for shipment.
  • Transit Time: Once your package leaves our facility, delivery typically takes 2 to 4 business days (Monday through Friday).
  • Total Estimated Delivery: You can generally expect to receive your order within 3 to 6 business days from the moment you checkout.

Shipping Fees

We believe in transparent pricing. We provide free shipping on every order, regardless of the order size or value. No minimum spend is required.

Our Carriers

To ensure your package arrives safely and on time, we utilize trusted services from USPS and UPS.

Tracking Your Order

As soon as your package has been dispatched, we will send you a confirmation email containing a tracking link. You can use this link to monitor the status of your delivery in real-time.

Lost or Delayed Packages

If your package is delayed, arrives damaged, or if you suspect it has been lost in transit, please do not hesitate to contact our support team. We will investigate the matter immediately to ensure a resolution.

Questions?

If you have any further questions regarding shipping, please visit our FAQ page or contact our customer care team below.

Store Name: Akaian

Company Name: Nexavo Retail LLC

EIN: 98-1910767

Address: 31 Nashua Rd, North Billerica, MA 01862, United States

Email: support@akaian.com

Phone: +19785844283

Customer Support Timings:
9:00 AM - 5:00 PM EST, Monday - Friday (Closed Weekends)

We aim to respond to all inquiries within 1 business day.