FAQs
Need assistance? Find quick answers about Akaian orders, delivery, returns, and other topics. Get the support you need with our FAQ section. Can't locate what you're searching for? Contact us directly.
Our Stock
How do I know which size to order?
How do I know which size to order?
Our product page may include a detailed size chart to help you find your perfect fit. If you’re between sizes, we recommend sizing up for comfort.
What if the item I want is out of stock?
What if the item I want is out of stock?
If a style is sold out, you can sign up for restock notifications on the product page. We’ll email you as soon as it becomes available again.
Do you restock seasonal collections?
Do you restock seasonal collections?
Some items are limited edition and won’t return once sold out. However, our essentials and bestsellers are often restocked.
How should I care for my clothing?
How should I care for my clothing?
Care instructions are included on the garment tag. To extend the life of your fashion pieces, we recommend gentle washing and air drying.
Do you offer gift wrapping?
Do you offer gift wrapping?
At this time we don't offer a gift wrapping service.
Shipping
Where do we ship?
Where do we ship?
We ship to all U.S. addresses. International shipping is not offered at this time.
What should I do if I haven't received my order?
What should I do if I haven't received my order?
If your package hasn’t arrived on time and tracking hasn’t updated recently, start by checking the tracking details. If something looks off, get in touch with our support team and we’ll be happy to help.
You can contact us via email at support@akaian.com or call us at +19785844283. Our phone support is available Monday to Friday, 9am to 5pm EST (closed on weekends). We aim to respond to all inquiries within 24 hours during business hours.
How can I track my order?
How can I track my order?
As soon as your order is on its way, you’ll get a confirmation email with a tracking number. You can then follow your order on our order tracking page.
How can I update my shipping address after placing my order?
How can I update my shipping address after placing my order?
If you need to fix your shipping address, contact support@akaian.com within 24 hours with your name and order number. We’ll update it if possible before shipping, but once dispatched, changes can’t be guaranteed.
Return & Refunds
Do you accept product returns?
Do you accept product returns?
Yes, Akaian accepts returns under our 30-Day Return Policy. To qualify, items must be unused, in brand-new condition, and returned in their original packaging.
If you have any questions about the return process, feel free to reach out to us at support@akaian.com or call us at +19785844283. Our support team is available Monday to Friday, 9am – 5pm EST (closed on weekends), and we aim to respond within 24 hours during business hours.
When will I receive my refund?
When will I receive my refund?
Once we’ve received and checked your return, your refund will be sent to you within 10–12 business days. Please note that processing times may vary depending on your bank or card provider. Refunds are sent back to the original payment method used.
How do I start a return?
How do I start a return?
To start a return, email us on support@akaian.com. For full details, visit our Return Policy page.
Payments & Security
What payments methods are accepted?
What payments methods are accepted?
We accept the below payment methods:
- Visa
- MasterCard
How do I know my transaction is secure?
How do I know my transaction is secure?
At Akaian, protecting your payment information is our highest priority. All credit card transactions are processed through a secure system with 128-bit SSL encryption, you can confirm this by looking for the padlock icon in your browser’s address bar.
We never store your credit card details. Instead, your payment information is securely transmitted to our trusted payment partners to keep your financial data safe.
To ensure a secure shopping experience, we may perform payment security checks on certain orders. In such cases, we may contact you to confirm your details, so please make sure your contact information is accurate at checkout.
For more information, please visit our Billing Terms & Conditions page.
Company & Contact
Where is Akaian based?
Where is Akaian based?
We're based in Massachusetts, USA.
Our address:
31 Nashua Rd, North Billerica, MA 01862, USA
How can I contact Akaian?
How can I contact Akaian?
You can contact us by phone or email:
- Phone: +19785844283
- Email: support@akaian.com
Our support lines are open Monday to Friday, from 9am to 5pm EST (closed on weekends). We aim to respond to all inquiries within 24 hours during business hours.
Akaian
Open Monday - Friday
9AM - 5PM EST
Company Name: Bracca Time Inc
EIN: 994127907
Email: support@akaian.com
Phone: +19785844283
Address: 31 Nashua Rd, North Billerica, MA 01862, USA
We aim to respond within 24 hours during our business hours.
